Privacy Policy

This privacy notice explains how Virtual Support by Berni collects, uses, and protects your personal information when you interact with us. It also explains your rights under UK data protection law.

Contact Details

Email: hello@virtualsupportbyberni.co.uk

 

Information We Collect

We may collect the following information via our contact form or through direct communication:

• Name

• Business name

• Email address

• Website address / social media link

• Information about your business and the support you are seeking

Please avoid submitting sensitive personal information through the contact form.

 

We use this information to:

• Respond to enquiries

• Provide agreed services

• Operate customer accounts

• Maintain records of communications

 

Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

• Consent – You have given us permission to process your information. You may withdraw consent at any time.

• Contract – We need your information to enter into or perform a contract with you.

• Legitimate Interests – We may process your information where it is necessary for the legitimate interests of running and developing our business, provided your rights and freedoms are not overridden.

 

Your Data Protection Rights

You have the right to:

• Access your personal information

• Correct inaccurate or incomplete data

• Request deletion of your personal data

• Restrict processing of your personal data

• Object to processing

• Request data portability

• Withdraw consent (where consent is relied upon)

We will respond to requests within one month.
To exercise your rights, email: hello@virtualsupportbyberni.co.uk

 

Where We Get Personal Information

• Directly from you (e.g. contact form, email communication)

• Publicly available sources

 

How Long We Keep Information

We retain personal data only for as long as necessary:

• Enquiry information: up to 24 months

• Client records and financial information: 6 years to comply with HMRC requirements

After this period, personal data is securely deleted.

 

Third-Party Services & Cookies

We use third-party services to operate our website and improve user experience, including:

• Wix – website hosting

• Google Analytics – website usage analytics

These providers process data in accordance with their own privacy policies.

Our website also uses cookies. You can manage or withdraw your cookie preferences at any time. Please see our Cookie Policy for further details.

 

Data Security

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure.

 

How to Complain

If you have concerns about how we handle your personal data, please contact us first at hello@virtualsupportbyberni.co.uk

If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner's Office:

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

 

Data Controller and ICO Registration

Virtual Support by Berni is the data controller responsible for your personal data.

We are registered with the Information Commissioner’s Office under registration number: ZC088572